Satisfaction Evaluation System
Satisfaction evaluation system 1. The company has established a customer satisfaction survey method according to the "Customer Satisfaction Control Procedure" to objectively listen to the customer's voice from product quality, delivery and service, price, and communication by issuing questionnaires and statistical process performance statistics to customers, and to formulate timely measures for unsatisfactory items to continuously improve and improve customer satisfaction.
The final customer satisfaction score shall be comprehensively evaluated according to the proportion specified in the document, and the survey results shall be collated and analyzed by special personnel. For items that are not satisfied with customers, based on self-finding, active listening and effective communication shall be adopted to reach the agreement of both parties' cognition, and the internal and external causes causing customer dissatisfaction shall be deeply analyzed to form the "Customer Satisfaction Survey Report" to be published in the company, and relevant departments shall be instructed to make rectification to eliminate customer dissatisfaction. At ordinary times, through positive and continuous improvement to improve customer satisfaction, to promote fit with customers, in order to exceed customer expectations